PRIVACY POLICY
Effective Date: 10 September 2026
JOURNIVA (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms and travel-related services.
1. INFORMATION WE COLLECT
We may collect information such as your name, email address, WhatsApp/phone number, travel destination, travel dates, number of travellers, holiday preferences, approximate budget and other information you voluntarily provide when making an enquiry or using our website.
Where required for travel-related services, we may also request additional information or documentation necessary to assist with bookings, visa assistance, travel arrangements or other services.
2. HOW WE USE YOUR INFORMATION
- Respond to travel enquiries and requests
- Prepare and communicate travel proposals or quotations
- Plan and arrange travel services you request
- Provide visa and travel assistance
- Communicate with you regarding your enquiry, booking or journey
- Improve our website, services and customer experience
- Maintain appropriate business, accounting and legal records
3. SHARING OF INFORMATION
We may share relevant information with travel suppliers and service providers where reasonably necessary to provide services requested by you. These may include airlines, hotels, tour operators, transport providers, visa service partners, insurers, payment providers and other relevant travel-service providers.
We do not sell your personal information.
4. TRAVEL DOCUMENTS AND SENSITIVE INFORMATION
If you provide passport, identification, financial, visa or other travel-related documentation, we will use such information only as reasonably necessary for the service or assistance requested by you, subject to applicable law and the requirements of relevant service providers.
You should share only information that is necessary for the requested service.
5. COMMUNICATIONS
We may contact you through email, telephone, WhatsApp or other communication methods using the contact details you provide, in connection with your enquiry, quotation, booking, travel service or related communication.
6. WEBSITE FORMS AND THIRD-PARTY SERVICES
Our website may use third-party tools and service providers, including website hosting, forms, analytics, communication and other business-support technologies. Such providers may process information according to their own privacy policies and applicable terms.
7. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling services, maintaining business records, resolving disputes and complying with legal or regulatory obligations.
9. YOUR RIGHTS
Subject to applicable law, you may request access to, correction of or deletion of personal information that we hold about you, or raise questions about how your information is being used.
10. CHILDREN'S INFORMATION
Our services are not directed specifically at children. Where travel arrangements involve minors, information should be provided by or with the involvement of a parent or legal guardian where appropriate.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
12. CONTACT US
For privacy-related questions or requests, please contact JOURNIVA through the contact details provided on our website. Business: JOURNIVA. Location: Kolkata, India. UDYAM Registration No.: UDYAM-WB-10-0222347