TERMS OF USE
Effective Date: 10 September 2026
These Terms of Use govern your use of the JOURNIVA website and its travel-related information and enquiry services. By using this website, you agree to these terms.
1. ABOUT JOURNIVA
JOURNIVA provides travel planning, holiday assistance and travel-related services, including customized holidays, domestic and international travel, selected fixed departures and other travel services offered through or with third-party suppliers.
UDYAM Registration No.: UDYAM-WB-10-0222347
2. WEBSITE INFORMATION
Information on this website is provided for general travel information, inspiration and enquiry purposes. Destinations, itineraries, services, prices, inclusions, exclusions and other details may change and should be confirmed with JOURNIVA before booking.
3. TRAVEL ENQUIRIES AND QUOTATIONS
Submitting an enquiry through our website does not constitute a booking or guarantee availability. Any quotation, itinerary or proposal provided by JOURNIVA is subject to availability, supplier confirmation, applicable terms and the conditions communicated at the time of booking.
4. THIRD-PARTY TRAVEL SERVICES
Many travel services are provided by independent third-party suppliers, including airlines, hotels, transport providers, tour operators, cruise companies, insurers and visa-related service providers. Their respective terms, cancellation policies, restrictions and conditions may apply to services booked through JOURNIVA.
5. PRICES AND AVAILABILITY
Travel prices and availability can change without notice due to supplier pricing, currency fluctuations, taxes, fuel costs, availability and other factors. Prices become applicable only when confirmed in a formal quotation or booking communication from JOURNIVA and remain subject to the stated validity period and conditions.
6. VISA AND TRAVEL DOCUMENTATION
JOURNIVA may provide visa assistance and travel-document guidance where offered. Visa decisions are made by the relevant embassy, consulate, immigration authority or other competent authority. JOURNIVA does not guarantee visa approval, processing time or entry into any country. Travellers are responsible for providing accurate information and ensuring that their passports and required travel documents are valid and complete.
7. TRAVEL INSURANCE
Where travel insurance is recommended or arranged, the policy terms and conditions of the relevant insurer will apply. Travellers should review the coverage, exclusions and claims procedures carefully.
8. USER RESPONSIBILITIES
You agree to provide accurate information when making enquiries or bookings and to promptly inform JOURNIVA of any relevant changes to your travel plans or traveller details.
9. WEBSITE USE
You must not use this website for unlawful purposes, attempt to interfere with its operation, introduce malicious code or access areas or information that you are not authorized to access.
10. INTELLECTUAL PROPERTY
Website content, branding, logos, text, graphics, photographs and other materials belonging to JOURNIVA may not be copied, reproduced, modified or commercially used without appropriate permission, except where permitted by law.
11. LIMITATION OF INFORMATION
While JOURNIVA aims to provide useful and accurate information, travel conditions, regulations, supplier policies and destination requirements can change. Users should verify important requirements before travelling.
12. CHANGES TO THESE TERMS
JOURNIVA may update these Terms of Use from time to time. Updated terms will be published on this page with a revised effective date.
13. GOVERNING LAW
These Terms of Use shall be governed by the applicable laws of India.
14. CONTACT JOURNIVA
For questions regarding these Terms of Use, please contact JOURNIVA through the contact details provided on our website.
Business: JOURNIVA
Location: Kolkata, India
UDYAM Registration No.: UDYAM-WB-10-0222347